Refund policy

Name: Makers Art Studio Danville
Address: 3478 Camino Tassajara Rd, Danville, CA, 94506, US
Telephone: +19252664845
Price range: $$

Your seats are reserved when you pay. We hold them for 15 minutes while you check out.
Changed your mind? Cancel within 24 hours of booking, as long as the session is more than 7 days away, for a full refund.
More than 48 hours before your session: move to another date for free, or take a studio credit for the full amount. Credits don't expire, and a small leftover balance is paid out in cash on request.
Less than 48 hours before: no refund or credit, because we've prepared your materials and turned other guests away. You can send someone in your place; just tell us their name.
Feeling unwell? Tell us before your session starts and we'll turn it into a credit, once per guest per year.
No-shows aren't refunded or credited.
Running late? We start on time and can't extend the session; arrive 15 minutes early.
If we cancel or change your session, you choose: a full refund or a new date.

A $150 deposit holds your date and room. It comes off your final bill. It covers what we commit when we hold your date: the room, a host on the schedule and materials prepared for your group.
Final headcount is due 7 days before. We charge the balance on that number, with a minimum of 10. Guests who don't come on the day are still counted.
14 or more days before: move your date once for free, or keep the deposit as a credit.
3 to 13 days before: your deposit becomes a credit toward a new date.
Less than 3 days before: the deposit is kept.
If we have to cancel, you get a full refund.

7 or more days before camp starts: full credit, or switch the spot to a sibling.
Less than 7 days before: no refund, but you can transfer the spot to another child.
Missed camp days or classes aren't refunded or made up.

Finished artwork, resin pieces and personalised items are made for you, so they can't be returned or refunded.
Pieces left at the studio more than 30 days after they're ready may be discarded. We can't refund or credit pieces that aren't collected.

Gift cards and studio credits never expire.
Gift cards can't be refunded, but a balance under $15 is paid out in cash on request (California Civil Code §1749.5).

We may ask a guest who doesn't follow the studio's safety instructions to leave. A session ended that way isn't refunded or credited.

Nothing in this policy limits your rights under California law. If something goes wrong because of our mistake, we'll make it right.